You and each member of your family must know the smell of propane. Ask your service man to demonstrate it's odor. If anyone in your household cannot smell propane, call us immediately. Propane is heavier than air and will collect at floor level. Carefully smell at floor level in low spots to check for propane.
We strongly recommend that for safety reasons, you call our qualified technician to relight your pilots. You are taking the risk of strating a fire or an explosion if you light a pilot light yourself.Follow the manufacturer's instructions for pilot lighting.